Execute physical rack-and-stack deployments, structured cabling, and infrastructure lifecycle management across production data centers.
Triage, troubleshoot, and remediate hardware and network faults while repairing or replacing failing components.
Manage operational ticket queues and coordinate with engineering teams and third-party Remote Hands technicians.
Zscaler is a cloud security company whose Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss. The company operates the world's largest in-line cloud security platform across 200+ data centers, with an AI-native, customer-obsessed culture.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.